Deleting your Fretwork account

An account is optional in Fretwork. If you made one, you can delete it yourself, from inside the app, at any time. You do not need to ask us or give a reason.

In the app

1. Open Settings (the gear at the top), then Account.
2. Tap Delete account.
3. Read what will be removed, then tap Delete account again to confirm.

It takes effect immediately. There is no waiting period, and no way for us to undo it.

What is deleted

All of it, from our servers, permanently. There are no backups we can restore from.

What stays on your phone

Your recordings, practice log, songs and drum patterns were never on our servers, so deleting the account does not touch them; they stay on your phone, and so do your settings. To remove them, delete them in the app or uninstall Fretwork.

If you subscribe to Plus

Deleting your account does not cancel the subscription. Google Play bills it, not us, and deleting the account cannot reach into Play to stop it. Cancel it first — Play Store → your profile → Payments & subscriptions → Subscriptions → Fretwork — or it will keep renewing.

A Plus purchase made with your Google Play account can still be restored on this phone after the account is gone: Settings → Subscription → Restore purchases.

What is kept, and why

If you ever paid for Plus, Google keeps its record of the payment and RevenueCat keeps the purchase record, because payment and tax law require it. Neither contains your name, your email address, or anything you made in the app.

Deleting some of your data, and keeping the account

You do not have to delete the account to remove part of what it holds:

• Your name — Settings → Account → Edit, clear it, and save.
• A custom tuning — delete it in the tuner’s tuning list; the copy saved to your account is updated too.
• Other preferences — change them in the app; the account keeps only the latest values.

For anything else, email AppSupport@Aurvandil.Tech from the address on the account and say what you want removed. We will delete it and confirm by email.

If you cannot reach the app

If you have lost your phone or cannot sign in, email AppSupport@Aurvandil.Tech from the address on the account and ask for deletion. We will confirm and then delete it. You can also write to us by post, though it will be slower: